Frequently asked questions

Overview

What is Inka?

Inka is a luxury home linen and gifting brand . Inka is a direct reflection of the artisans themselves, and we immerse ourselves into the intricacies of block carving and printing on the workshop floor. At Inka, we're not just creating beautiful products; we're weaving stories, nurturing communities, and honoring centuries-old traditions. Each piece in our collection is a testament to the collaborative spirit between our founder- the designer, and the talented artisans who bring her visions to life.

What types of products do you offer?

We offer dinnerware, home linen, bath range, home fragrances, and corporate gifting solutions.

Do you have a physical store?

Not as yet. But on request, customers may visit our factory & have a look at samples and place orders.

Ordering & Payment

How do I place an order?

Browse our website, add products to cart, and checkout. You may also reach out to our customer care and we will help in the entire process.

What payment options do you accept?

We accept credit/debit cards, net banking, and UPI. We also have Cash on delivery available.

Is my personal and payment information secure?

Yes, our website uses SSL encryption. All personal and payment information is secure.

Shipping & Delivery

What is your shipping policy?

We offer free shipping on all orders above a certain amount.

How long does delivery take?

All our orders are handcrafted and made to order. Our delivery typically takes [7-10 working days] within India.

Do you ship internationally?

Yes, please contact our customer care for international shipping.

Returns & Refunds

Can I return or exchange a product?

Yes, we have an easy return and exchange policy. Get in touch with our customer care within 7 days and we will initiate the process. However, all products need to be in the original packaging with all tags intact.

How do I initiate a return?

Email us at customercare@inka.co.in and we will assist you.

What is your refund policy?

Refunds are processed within 10 business days once the return has been received and checked.

Products & Customization

Can I customize products?

A: Yes, we offer customization on gifts given a certain minimum quantity and additional charges depending on the product.

What materials are used?

We use high quality, ethically sourced and sustainable material for all our products. Our dinnerware is made from high-quality ceramic porcelain, bed and bath with 100% cotton.

Is Inka dinnerware microwave and dishwasher safe?

Yes, most of our products are microwave and dinnerware safe and there is a special mention in case any special treatment is done making it unsuitable for the same.

Corporate Gifting

Do you offer corporate gifting solutions?

Yes, contact our customer care or visit or Corporate Services page for Corporate/bulk customized gifting.

Can I get a quote?

Yes, our customer care will help you with your requirements and share the best price quote with you.

Miscellaneous

How do I track my order?

You will get email and whatsapp updates as soon as the order has been shipped out with the Tracking details and link from where the order can be tracked. You can also visit the website and click on “Track my order” in the Footer.

Can I cancel my order?

Request you to contact customer support within 24 hours of placing the order if you wish for it to be canceled.

Do you have a loyalty program?

No, we do not have a formal loyalty program as yet but once you sign up with us, we will share exclusive offers & incentives for members.

Didn’t find the answers you’re looking for?

Contact us or write to us at info@inka.co.in

Easy Returns

Cash on Delivery

Free Shipping